We prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS messaging (Short Message Service, commonly known as “texting”) through 10DLC to enable effective communication between our attorneys, administrative staff, clients, and select people, (if any), chosen by clients to support them during representation.

Information We Collect

When you agree to receive SMS messages from us, we generally collect the following types of information:

a. Personal information:

1) Phone number
2) Name

b. Message Data:

1) The content of SMS messages sent and received
2) Delivery status of SMS messages
3) Interaction data related to SMS messages, such as the date and time it was received

How We Use Your Information

We use the collected information strictly to assist both you and us during your representation. Your information is used for general communication purposes, specifically for:

a. Communication:

1) Providing updates and essential information via SMS
2) Responding to limited client inquiries

b. Topics related to legal representation:

1) Meeting confirmations (e.g., meeting location, date and time)
2) Reminders about items you need to bring to our meeting or other action items (e.g., “Don’t forget to bring your car title when we meet Monday!”)
3) Status updates (e.g., “We received your information today; we now have everything we need to proceed.”)

c. Service Improvement:

1) Understanding and analyzing the use of our SMS services
2) Improving communication methods to better serve clients
3) Training for team members

d. Legal Compliance:

1) Complying with applicable laws and regulations
2) Responding to lawful requests and legal processes

Sharing Your Information

We do not sell your information, nor will we share or disclose your information to third parties except as noted below:

a. Service Providers: We share your information with our chosen and trusted, third-party service providers that operate our SMS services. These providers are contractually bound to maintain the confidentiality and security of your information. We are unable to offer SMS services without our chosen providers having access to basic information such as the phone numbers that receive or send messages from our law office.

b. Legal Requirements: We will also disclose your information if required by law, or in response to a lawful request, such as a subpoena, court order, or government demand.

Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, as no method of transmission over the Internet or electronic storage is 100% secure, we cannot guarantee absolute security.

We also need your help to keep your information protected. You must notify us if you change your phone number so that a message intended for you is not inadvertently sent to someone else after you stop using your previous phone number.

Your Rights and Choices

You have the right to:

a. Opt-Out: You can opt-out of receiving SMS messages from us by replying “STOP” to any message or by contacting us at [email protected].

b. Access and Correction: You can request corrections of your personal information by contacting us at [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when we post the revised policy on our website or provide it via email. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Website: www.SchraederLawLLC.com
Email: [email protected]
Phone: 614-810-1221